TERMS AND CONDITIONS
The following Booking Conditions form the basis of the contract with City Nites
Ltd, Head Office, Kings Court Plaza, Townsend Way, Birmingham, B1 2RT. From Day
one of the terms “we”, “us”, and “Company” refers to City Nites, a Uk registered
Company,and “you” refers to the customer booking the reservation through us
directly through this website, or indirectly through any of our affiliates
theough whom we provide our products and services.By Booking on Line or by our
Reservations Line you agree to the following terms & conditions: Please read
carefully as they set out our respective rights and obligations. All bookings
are subject to those Booking Conditionsitions.
Method of Payment
We are pleased to accept the following methods of payment:-
Credit/Debit Card: Visa, Mastercard, Switch, Solo, Delta,
Company Cheque: Pounds sterling or Euro Payable to 'City Nites Limited'
Bank Transfer: Pounds sterling or Euro
Where it is a condition of the rate offer and so stated in the rate description,
full payment is required at the time of booking.
For bookings made within 15 days of commencement of stay, full payment, by
cleared funds, is required at the time of booking.
Should payment not reach City Nites within the required time, City Nites reserve
the right to cancel any bookings made and any deposit paid will be forfeit.
Failure to pay in accordance with the agree terms of payment may result in
suspension of accommodation. City Nites reserves the right to charge interest on
overdue accounts.
All information collected obtained during the booking process will be processed
in accordance with our Privacy Statement.
Accommodation and Occupancy
Although accommodation and location are confirmed in advance, the exact
apartment cannot be guaranteed prior to arrival.
The number of people permitted to occupy each apartment is limited to the number
of beds. In some apartments extra beds can be provided and this will be at a
charge to be agreed at the time of booking. If the number of people permitted to
occupy an apartment is exceeded, City Nites reserve the right to charge for
additional apartments.
Maximum Occupancy:
Please note that’s our suites are not intended as a venue for social gatherings,
parties or other such events*. Each suite type has a maximum occupancy level,
which if exceeded will result in losing your deposit and may lead to your
immediate removal from the premises without further notice and without refund of
any accommodation charges.
The maximum occupancy for each apartment type is as follows: -
1 Bedroom Apartment: - 2 Adult occupants and up to 2 Guests
2 Bedroom Apartment: - 4 Adults and up to 2 Guests
2 Bedroom Executive Apartment: - 4 Adults and up to 2 Guests
Where a cot has been supplied the maximum occupancy will be increased to include
a child under the age of five.
*Without the express consent in writing from management
Arrivals and Departures
Apartments are available for occupation from 16:00 hours on the day of arrival
to 10:00 hours on the day of departure. All additional hours will be charged as
one day unless otherwise agreed.
Early check in/ late check out cannot be guaranteed unless the booking is made
from the night before arrival/ for the night after departure.
Key collection detailswill be provided prior to check-in date.
If you Change your booking
If you wish to Change your booking, City Nites will use its best efforts to
comply with your requirements.
Cancellation Policy
All cancellations must be confirmed in writing or by Email 24hours before
Arrival Date.
No refunds will be made for non-arrivals.
Additional Charges
Upon arrival credit card details may be taken at check in, as security for any
additional charges.
Telephone Calls
If you require usage to call mobiles and international calls this can be arrange
by arranging for the phone lines to be opened and will be charged separately.
Where this arrangement exists, it is the guest’s responsibility to set up a
charge account with CityNites during Office hours.
Broadband:
Broadband is available in all apartment locations. Where broadband is offered,
CityNites will make every effort to ensure that the service is available at all
times. If there is a fault which is deemed by CityNites to be associated with
the user’s hardware or software, no support will be available.
Additional Chargeable Services:
Provided at the individual apartment location. Details of additional services
are available on request. The cost of any such services is payable directly to
the apartment house.
Cleaning:
City Nites expects the apartments to be left in a reasonable state on departure.
If, at City Nites’s discretion, additional cleaning is required on departure,
the cost of this cleaning will be charged as an additional charge.
Damages:
Damages to the apartment must be paid in full by the booker. In the event of any
breakages, damage or extra cleaning required after the guest vacates, City Nites
will notify the booker by e-mail within 1 week of the guests departure,
providing a detailed breakdown of the issues and the cost of rectifying them.
Where possible, photographic evidence will also be supplied. Inventories and
condition reports can be provided at the beginning and at the end of the
accommodation period if required.
Keys:
City Nites will issue the guest with a set of keys and extra keys are available
on request, however, if the issued keys are not returned on departure a charge
of £50 plus VAT will be made to the booker. If between the hours of 10 pm and 8
am a guest locks themselves out of the property and requires assistance to
re-enter the property, City Nites reserve the right to charge £50 plus VAT call
out charge in addition to the charge for lost keys.
Call Outs:
If the emergency call out number is used to call out the apartment manager
between the hours of 10 pm and 6 am for any purpose other than an emergency,
City Nites reserve the right to charge the booker a call out fee of £50 plus
VAT.
Deposit
A deposit covering breakages and damages may be required at the time of booking.
The deposit will be refunded at the end of your stay, following City Nites’s
inspection of the apartment used by you and settlement of all charges owing to
City Nites.
If a deposit is not charged, valid credit/debit card details to cover any
additional charges during either your current (or any future stays with City
Nites) must be supplied at the time of booking and City Nites reserves the right
to deduct from that card, without further notice, all amounts chargeable under
Section - Additional Charges. Within one week of such a deduction, City Nites
will provide the booker by e-mail with a breakdown of the issues and costs of
rectifying them. In the event that payment is declined, for any reason, or no
card details are provided, City Nites reserves the right to charge the company
or individual who made the booking at the address provided. You must pay this
invoice within 7 days of issue.
Rates
All rates quoted are based on the rates shown at the time that a booking is
confirmed. Once a booking has been confirmed City Nites will not change the rate
quoted unless you change the booking. VAT is charged at the rate in force at the
time of invoicing. Rates are subject to change without notice and may vary for
currency exchange movements where applicable between UK and overseas locations.
City Nites has the right to refuse any booking for good reason. Availability of
rooms at the rates shown online may be limited and/ or restricted to certain
periods. During major sporting events, social events, conferences and
exhibitions, the same rates may not be available.
Insurance and Liability
City Nites cannot be held responsible in any way for loss of, or damage to,
contents, furniture, fittings or any personal belongings at the apartment
locations. Nor can City Nites be held liable for the acts or defaults caused by
third parties. You are advised to ensure your own insurance policies cover loss
or damage to personal property during your stay. Guests are advised to take out
adequate travel and personal insurance.
Nothing in this contract seeks to exclude liability for death and personal
injury or any other liability not excludable under the laws of England and
Wales.
Feedback and Complaints
As a company City Nites welcomes feedback from its guests. If you would like to
give feed back please send an Email to:
City Nites does not expect and certainly does not want dissatisfied guests, but
in the event that you are not entirely satisfied with the service offered, you
should notify the Operations Manager in the first instance. If the problem
cannot be resolved during your stay, you should contact CityNites in writing at
the head office City Nites, Kings Court Plaza, Townsend Way, Birmingham, B1 2RT
or alternatively you can call us on 07872051959 or email guestservices@City-Nites.com.
Our policy is to acknowledge any complaint within five working days, advising
you of who is dealing with your concerns and attempt to address them.
Pets
City Nites regrets that pets are not allowed in the apartments, with the
exception of working assistance dogs for disabled people.
Services
City Nites cannot be held responsible for any failure or interruption of
services to the apartment, including electricity and water or any damage,
disruption or noise caused as a result of repair works being carried out in
another part of the property.
Restrictions
Smoking:
Smoking is forbidden in all City Nites buildings. Should you wish to smoke
during your stay you may in the Car Park of each Location. City Nites reserves
the right to make an additional charge of £100.00 for specialist treatment to an
apartment where smoking has taken place in a smoke free building.
Should guests be in breach of these terms and conditions, City Nites reserve the
right to request that guests vacate their apartment within 24 hours.
Data and Internet
Neither City Nites nor its management assumes any responsibility for any damage
to your computer, the data contained on it, or the security of any data
transmitted over the Internet. It is the sole responsibility of guests to
protect their computers from viruses, loss of data and/or unauthorised access.
Should guests be in breach of these terms and conditions, City Nites reserve the
right to request that guests vacate their apartment within 24 hours.
Confirmation of Booking
To confirm a booking City Nites require a completed booking form or a completed
booking link via the internet. In addition, a deposit may also be required to
confirm the booking. The total apartment charges must be paid no later than 1
days prior to arrival, unless otherwise agreed in writing.
Extension of Bookings
For stays of up to 7 nights, 24 hours in writing/ Email, of your intention to
extend your stay is required prior to the scheduled departure date.
For stays of more than 7 nights, 24 hours notice in writing/Email, of your
intention to extend your stay is required prior to the scheduled departure date.
Failure to give notice in writing/ Email of your intention to extend your stay
may result in your apartment being re-let. Please note that all extensions of
current reservations are subject to availability and rate change.
Where notice of intention to extend your stay has been given, CityNites reserves
the right to take all additional payments and charges from any credit/debit card
used to make the original booking. Where payment has been made by cheque or bank
transfer, an invoice for the requested extended period will be sent to the
billing address provided at the time of booking and payment must be made by
return.
Early Departures
In the event that a guest needs to check out prior to the agreed departure date,
City Nites will use its best endeavours to obtain a refund of accommodation
charges for the remainder of the stay. However, any refund will be subject to
the apartment being re-let and may be subject to a cancellation charge.
Lost Property
Any items left in the apartment will be kept for 3 months after the departure
date.
Website
Every effort has been made by City Nites to ensure that the information and
images on its website are accurate. However, information and images are subject
to change without notice.
Please note that apartments are individual and vary in style, size and layout so
furnishing details are not uniformly standard. Please contact the City Nites
Team for further information on individual apartments.
For the reasons set out above, and due to the limitations in the manner and
style in which City Nites can reproduce images of apartments in publicity
material or on its website, City Nites does not warrant that any such images
accurately or completely describe any of the apartments.
Please note that City Nites’s web site may link to other web sites which may be
accessed through our site. City Nites are not responsible for the data policies,
content or security of these linked web sites.
CCTV In Public areas of City Nites Locatons CCTV is in operation and video
recordins may be made. This activity is carried out for security and serice
reasons for the better management of City Nites and security for all its Clients
and Staff.
TERMS AND CONDITIONS
The following Booking Conditions form the basis of the contract with City Nites
Ltd, Head Office, Kings Court Plaza, Townsend Way, Birmingham, B1 2RT. From Day
one of the terms “we”, “us”, and “Company” refers to City Nites, a Uk registered
Company,and “you” refers to the customer booking the reservation through us
directly through this website, or indirectly through any of our affiliates
theough whom we provide our products and services.By Booking on Line or by our
Reservations Line you agree to the following terms & conditions: Please read
carefully as they set out our respective rights and obligations. All bookings
are subject to those Booking Conditionsitions.
Method of Payment
We are pleased to accept the following methods of payment:-
Credit/Debit Card: Visa, Mastercard, Switch, Solo, Delta,
Company Cheque: Pounds sterling or Euro Payable to 'City Nites Limited'
Bank Transfer: Pounds sterling or Euro
Where it is a condition of the rate offer and so stated in the rate description,
full payment is required at the time of booking.
For bookings made within 15 days of commencement of stay, full payment, by
cleared funds, is required at the time of booking.
Should payment not reach City Nites within the required time, City Nites reserve
the right to cancel any bookings made and any deposit paid will be forfeit.
Failure to pay in accordance with the agree terms of payment may result in
suspension of accommodation. City Nites reserves the right to charge interest on
overdue accounts.
All information collected obtained during the booking process will be processed
in accordance with our Privacy Statement.
Accommodation and Occupancy
Although accommodation and location are confirmed in advance, the exact
apartment cannot be guaranteed prior to arrival.
The number of people permitted to occupy each apartment is limited to the number
of beds. In some apartments extra beds can be provided and this will be at a
charge to be agreed at the time of booking. If the number of people permitted to
occupy an apartment is exceeded, City Nites reserve the right to charge for
additional apartments.
Maximum Occupancy:
Please note that’s our suites are not intended as a venue for social gatherings,
parties or other such events*. Each suite type has a maximum occupancy level,
which if exceeded will result in losing your deposit and may lead to your
immediate removal from the premises without further notice and without refund of
any accommodation charges.
The maximum occupancy for each apartment type is as follows: -
1 Bedroom Apartment: - 2 Adult occupants and up to 2 Guests
2 Bedroom Apartment: - 4 Adults and up to 2 Guests
2 Bedroom Executive Apartment: - 4 Adults and up to 2 Guests
Where a cot has been supplied the maximum occupancy will be increased to include
a child under the age of five.
*Without the express consent in writing from management
Arrivals and Departures
Apartments are available for occupation from 16:00 hours on the day of arrival
to 10:00 hours on the day of departure. All additional hours will be charged as
one day unless otherwise agreed.
Early check in/ late check out cannot be guaranteed unless the booking is made
from the night before arrival/ for the night after departure.
Key collection detailswill be provided prior to check-in date.
If you Change your booking
If you wish to Change your booking, City Nites will use its best efforts to
comply with your requirements.
Cancellation Policy
All cancellations must be confirmed in writing or by Email 24hours before
Arrival Date.
No refunds will be made for non-arrivals.
Additional Charges
Upon arrival credit card details may be taken at check in, as security for any
additional charges.
Telephone Calls:
If you require usage to call mobiles and international calls this can be arrange
by arranging for the phone lines to be opened and will be charged separately.
Where this arrangement exists, it is the guest’s responsibility to set up a
charge account with CityNites during Office hours.
Broadband:
Broadband is available in all apartment locations. Where broadband is offered,
CityNites will make every effort to ensure that the service is available at all
times. If there is a fault which is deemed by CityNites to be associated with
the user’s hardware or software, no support will be available.
Additional Chargeable Services:
Provided at the individual apartment location. Details of additional services
are available on request. The cost of any such services is payable directly to
the apartment house.
Cleaning:
City Nites expects the apartments to be left in a reasonable state on departure.
If, at City Nites’s discretion, additional cleaning is required on departure,
the cost of this cleaning will be charged as an additional charge.
Damages:
Damages to the apartment must be paid in full by the booker. In the event of any
breakages, damage or extra cleaning required after the guest vacates, City Nites
will notify the booker by e-mail within 1 week of the guests departure,
providing a detailed breakdown of the issues and the cost of rectifying them.
Where possible, photographic evidence will also be supplied. Inventories and
condition reports can be provided at the beginning and at the end of the
accommodation period if required.
Keys:
City Nites will issue the guest with a set of keys and extra keys are available
on request, however, if the issued keys are not returned on departure a charge
of £50 plus VAT will be made to the booker. If between the hours of 10 pm and 8
am a guest locks themselves out of the property and requires assistance to
re-enter the property, City Nites reserve the right to charge £50 plus VAT call
out charge in addition to the charge for lost keys.
Call Outs:
If the emergency call out number is used to call out the apartment manager
between the hours of 10 pm and 6 am for any purpose other than an emergency,
City Nites reserve the right to charge the booker a call out fee of £50 plus
VAT.
Deposit
A deposit covering breakages and damages may be required at the time of booking.
The deposit will be refunded at the end of your stay, following City Nites’s
inspection of the apartment used by you and settlement of all charges owing to
City Nites.
If a deposit is not charged, valid credit/debit card details to cover any
additional charges during either your current (or any future stays with City
Nites) must be supplied at the time of booking and City Nites reserves the right
to deduct from that card, without further notice, all amounts chargeable under
Section - Additional Charges. Within one week of such a deduction, City Nites
will provide the booker by e-mail with a breakdown of the issues and costs of
rectifying them. In the event that payment is declined, for any reason, or no
card details are provided, City Nites reserves the right to charge the company
or individual who made the booking at the address provided. You must pay this
invoice within 7 days of issue.
Rates
All rates quoted are based on the rates shown at the time that a booking is
confirmed. Once a booking has been confirmed City Nites will not change the rate
quoted unless you change the booking. VAT is charged at the rate in force at the
time of invoicing. Rates are subject to change without notice and may vary for
currency exchange movements where applicable between UK and overseas locations.
City Nites has the right to refuse any booking for good reason. Availability of
rooms at the rates shown online may be limited and/ or restricted to certain
periods. During major sporting events, social events, conferences and
exhibitions, the same rates may not be available.
Insurance and Liability
City Nites cannot be held responsible in any way for loss of, or damage to,
contents, furniture, fittings or any personal belongings at the apartment
locations. Nor can City Nites be held liable for the acts or defaults caused by
third parties. You are advised to ensure your own insurance policies cover loss
or damage to personal property during your stay. Guests are advised to take out
adequate travel and personal insurance.
Nothing in this contract seeks to exclude liability for death and personal
injury or any other liability not excludable under the laws of England and
Wales.
Feedback and Complaints
As a company City Nites welcomes feedback from its guests. If you would like to
give feed back please send an Email to:
City Nites does not expect and certainly does not want dissatisfied guests, but
in the event that you are not entirely satisfied with the service offered, you
should notify the Operations Manager in the first instance. If the problem
cannot be resolved during your stay, you should contact CityNites in writing at
the head office City Nites, Kings Court Plaza, Townsend Way, Birmingham, B1 2RT
or alternatively you can call us on 07872051959 or email guestservices@City-Nites.com.
Our policy is to acknowledge any complaint within five working days, advising
you of who is dealing with your concerns and attempt to address them.
Pets
City Nites regrets that pets are not allowed in the apartments, with the
exception of working assistance dogs for disabled people.
Services
City Nites cannot be held responsible for any failure or interruption of
services to the apartment, including electricity and water or any damage,
disruption or noise caused as a result of repair works being carried out in
another part of the property.
Restrictions
Smoking:
Smoking is forbidden in all City Nites buildings. Should you wish to smoke
during your stay you may in the Car Park of each Location. City Nites reserves
the right to make an additional charge of £100.00 for specialist treatment to an
apartment where smoking has taken place in a smoke free building.
Should guests be in breach of these terms and conditions, City Nites reserve the
right to request that guests vacate their apartment within 24 hours.
Data and Internet
Neither City Nites nor its management assumes any responsibility for any damage
to your computer, the data contained on it, or the security of any data
transmitted over the Internet. It is the sole responsibility of guests to
protect their computers from viruses, loss of data and/or unauthorised access.
Should guests be in breach of these terms and conditions, City Nites reserve the
right to request that guests vacate their apartment within 24 hours.
Confirmation of Booking
To confirm a booking City Nites require a completed booking form or a completed
booking link via the internet. In addition, a deposit may also be required to
confirm the booking. The total apartment charges must be paid no later than 1
days prior to arrival, unless otherwise agreed in writing.
Extension of Bookings
For stays of up to 7 nights, 24 hours in writing/ Email, of your intention to
extend your stay is required prior to the scheduled departure date.
For stays of more than 7 nights, 24 hours notice in writing/Email, of your
intention to extend your stay is required prior to the scheduled departure date.
Failure to give notice in writing/ Email of your intention to extend your stay
may result in your apartment being re-let. Please note that all extensions of
current reservations are subject to availability and rate change.
Where notice of intention to extend your stay has been given, CityNites reserves
the right to take all additional payments and charges from any credit/debit card
used to make the original booking. Where payment has been made by cheque or bank
transfer, an invoice for the requested extended period will be sent to the
billing address provided at the time of booking and payment must be made by
return.
Early Departures
In the event that a guest needs to check out prior to the agreed departure date,
City Nites will use its best endeavours to obtain a refund of accommodation
charges for the remainder of the stay. However, any refund will be subject to
the apartment being re-let and may be subject to a cancellation charge.
Lost Property
Any items left in the apartment will be kept for 3 months after the departure
date.
Website
Every effort has been made by City Nites to ensure that the information and
images on its website are accurate. However, information and images are subject
to change without notice.
Please note that apartments are individual and vary in style, size and layout so
furnishing details are not uniformly standard. Please contact the City Nites
Team for further information on individual apartments.
For the reasons set out above, and due to the limitations in the manner and
style in which City Nites can reproduce images of apartments in publicity
material or on its website, City Nites does not warrant that any such images
accurately or completely describe any of the apartments.
Please note that City Nites’s web site may link to other web sites which may be
accessed through our site. City Nites are not responsible for the data policies,
content or security of these linked web sites.
CCTV In Public areas of City Nites Locatons CCTV is in operation and video
recordins may be made. This activity is carried out for security and serice
reasons for the better management of City Nites and security for all its Clients
and Staff.
General
The terms and conditions detailed in this document apply to all online bookings
at www.city-nites.com and all bookings made directly with Reservations. You must
warrant that you are at least 21 years old and possess the and legal authority
to either into this agreement and to use this website in accordance with the
terms ans conditions of this agreement. These terms and conditions shall be
governed by and construed in accordance with the laws of England.
The Courts of England shall have exclusive jurisdiction in relation to any
claim, dispute or difference concerning these terms and conditions and any
matter arising from them.
The terms and conditions detailed in this document apply to all online bookings
at www.city-nites.com and all bookings made directly with Reservations. You must
warrant that you are at least 21 years old and possess the and legal authority
to either into this agreement and to use this website in accordance with the
terms ans conditions of this agreement. These terms and conditions shall be
governed by and construed in accordance with the laws of England.
The Courts of England shall have exclusive jurisdiction in relation to any
claim, dispute or difference concerning these terms and conditions and any
matter arising from them.