| The following Booking Conditions form the basis of the
contract with City Nites Ltd, Head Office, Arena View, Edward
Street, Birmingham, B1 2RX. From Day one of the terms “we”,
“us”, and “Company” refers to City Nites, a UK registered
Company and “you” refers to the customer booking the reservation
through us directly through this website, or indirectly
through any of our affiliates theough whom we provide our
products and services.By Booking on Line or by our Reservations
Line you agree to the following terms & conditions: Please
read carefully as they set out our respective rights and
obligations. All bookings are subject to those Booking Conditions.
Method of Payment
We are pleased to accept the following methods of payment:-
Credit/Debit Card: Visa, MasterCard, Switch, Solo, Delta,
Company Cheque: Pounds sterling or Euro Payable to 'City
Nites Limited'
Bank Transfer: Pounds sterling or Euro.
Where it is a condition of the rate offer and so stated
in the rate description, full payment is required at the
time of booking.
For bookings made within 15 days of commencement of stay,
full payment, by cleared funds, is required at the time
of booking.
Should payment not reach City Nites within the required
time, City Nites reserve the right to cancel any bookings
made and any deposit paid will be forfeit.
Failure to pay in accordance with the agree terms of payment
may result in suspension of accommodation. City Nites reserves
the right to charge interest on overdue accounts.
All information collected obtained during the booking process
will be processed in accordance with our Privacy Statement.
Accommodation and Occupancy
Although accommodation and location are confirmed in advance,
the exact apartment cannot be guaranteed prior to arrival.
The number of people permitted to occupy each apartment
is limited to the number of beds. In some apartments extra
beds can be provided and this will be at a charge to be
agreed at the time of booking. If the number of people permitted
to occupy an apartment is exceeded, City Nites reserve the
right to charge for additional apartments.
Maximum Occupancy:
Please note that’s our suites are not intended as a venue
for social gatherings, parties or other such events*. Each
suite type has a maximum occupancy level, which if exceeded
will result in losing your deposit and may lead to your
immediate removal from the premises without further notice
and without refund of any accommodation charges.
The maximum occupancy for each apartment type is as follows:
-
1 Bedroom Apartment: - 2 Adult occupants and up to 2 Guests
2 Bedroom Apartment: - 4 Adults and up to 2 Guests
2 Bedroom Executive Apartment: - 4 Adults and up to 2 Guests
Where a cot has been supplied the maximum occupancy will
be increased to include a child under the age of five.
*Without the express consent in writing from management
Arrivals and Departures
Apartments are available for occupation from 16:00 hours
on the day of arrival to 11:00 hours on the day of departure.
All additional hours will be charged as one day unless otherwise
agreed.
Early check in/ late check out cannot be guaranteed unless
the booking is made from the night before arrival/ for the
night after departure.
Key collection details will be provided prior to check-in
date.
If you Change the reservation:
If you wish to Change your booking, City Nites will use
its best efforts to comply with your requirements.
Cancellation Policy:
All cancellations must be confirmed in writing or by Email
24hours before Arrival Date.
No refunds will be made for non-arrivals.
Additional Charges:
Upon arrival credit card details may be taken at check in,
as security for any additional charges.
Telephone Calls:
If you require usage to call mobiles and international calls
this is possible by arranging for the phone lines to be
opened and will be charged separately. Where this arrangement
exists, it is the guest’s responsibility to set up a charge
account with City Nites during Office hours.
Broadband:
Broadband is available in all apartment locations. Where
broadband is offered, CityNites will make every effort to
ensure that the service is available at all times. If there
is a fault which is deemed by City Nites to be associated
with the user’s hardware or software, no support will be
available.
Additional Chargeable Services:
Provided at the individual apartment location. Details of
additional services are available on request. The cost of
any such services is payable directly to the apartment house.
Cleaning:
City Nites expects the apartments to be left in a reasonable
state on departure. If, at City Nites’s discretion, additional
cleaning is required on departure, the cost of this cleaning
will be charged as an additional charge.
Damages:
Damages to the apartment must be paid in full by the booker.
In the event of any breakages, damage or extra cleaning
required after the guest vacates, City Nites will notify
the booker by e-mail within 1 week of the guest’s departure,
providing a detailed breakdown of the issues and the cost
of rectifying them. Wherever possible, photographic evidence
will also be supplied. Inventories and condition reports
can be provided at the beginning and at the end of the accommodation
period if required.
Keys:
City Nites will issue the guest with a set of keys and extra
keys are available on request, however, if the issued keys
are not returned on departure a charge of £100 plus VAT
will be made to the booker. If between the hours of 10 pm
and 8 am a guest locks themselves out of the property and
requires assistance to re-enter the property, City Nites
reserve the right to charge £50 plus VAT call out charge
in addition to the charge for lost keys.
Call Outs:
If the emergency call out number is used to call out the
apartment manager between the hours of 10 pm till 8 am on
Weekdays and 10 pm till10 am on Weekends for any purpose
other than an emergency, City Nites reserve the right to
charge the booker a call out fee of £50 plus VAT.
Deposit:
A deposit covering breakages and damages may be required
at the time of booking. The deposit will be refunded at
the end of your stay, following City Nites’s inspection
of the apartment used by you and settlement of all charges
owing to City Nites.
If a deposit is not charged, valid credit/debit card details
to cover any additional charges during either your current
(or any future stays with City Nites) must be supplied at
the time of booking and City Nites reserves the right to
deduct from that card, without further notice, all amounts
chargeable under Section - Additional Charges. Within one
week of such a deduction, City Nites will provide the booker
by e-mail with a breakdown of the issues and costs of rectifying
them. In the event that payment is declined, for any reason,
or no card details are provided, City Nites reserves the
right to charge the company or individual who made the booking
at the address provided. You must pay this invoice within
7 days of issue.
Rates:
All rates quoted are based on the rates shown at the time
that a booking is confirmed. Once a booking has been confirmed
City Nites will not change the rate quoted unless you change
the booking. VAT is charged at the rate in force at the
time of invoicing. Rates are subject to change without notice
and may vary for currency exchange movements where applicable
between UK and overseas locations. City Nites has the right
to refuse any booking for good reason. Availability of rooms
at the rates shown online may be limited and/ or restricted
to certain periods. During major sporting events, social
events, conferences and exhibitions, the same rates may
not be available.
Insurance and Liability:
City Nites cannot be held responsible in any way for loss
of, or damage to, contents, furniture, fittings or any personal
belongings at the apartment locations. Nor can City Nites
be held liable for the acts or defaults caused by third
parties. You are advised to ensure your own insurance policies
cover loss or damage to personal property during your stay.
Guests are advised to take out adequate travel and personal
insurance.
Nothing in this contract seeks to exclude liability for
death and personal injury or any other liability not excludable
under the laws of England and Wales.
Feedback and Complaints:
As a company City Nites welcomes feedback from its guests.
If you would like to give feed back please send an Email
to:
City Nites does not expect and certainly does not want dissatisfied
guests, but in the event that you are not entirely satisfied
with the service offered, you should notify the Operations
Manager in the first instance. If the problem cannot be
resolved during your stay, you should contact CityNites
in writing at the head office City Nites, Kings Court Plaza,
Townsend Way, Birmingham, B1 2RT or alternatively you can
call us on 07872051959 or email info@City-Nites.com. Our
policy is to acknowledge any complaint within five working
days, advising you of who is dealing with your concerns
and attempt to address them.
Pets:
City Nites regrets that pets are not allowed in the apartments,
with the exception of working assistance dogs for disabled
people.
Services:
City Nites cannot be held responsible for any failure or
interruption of services to the apartment, including electricity
and water or any damage, disruption or noise caused as a
result of repair works being carried out in another part
of the property.
Restrictions:
Smoking:
Smoking is forbidden in all City Nites buildings. Should
you wish to smoke during your stay you may in the Car Park
of each Location. City Nites reserves the right to make
an additional charge of £100.00 for specialist treatment
to an apartment where smoking has taken place in a smoke
free building.
Should guests be in breach of these terms and conditions,
City Nites reserve the right to request that guests vacate
their apartment within 24 hours.
Data and Internet:
Neither City Nites nor its management assumes any responsibility
for any damage to your computer, the data contained on it,
or the security of any data transmitted over the Internet.
It is the sole responsibility of guests to protect their
computers from viruses, loss of data and/or unauthorised
access. Should guests be in breach of these terms and conditions,
City Nites reserve the right to request that guests vacate
their apartment within 24 hours.
Confirmation of Booking:
To confirm a booking City Nites require a completed booking
form or a completed booking link via the internet. In addition,
a deposit may also be required to confirm the booking. The
total apartment charges must be paid no later than 1 day
prior to arrival, unless otherwise agreed in writing.
Extension of Bookings:
For stays of up to 7 nights, 24 hours in writing/ Email,
of your intention to extend your stay is required prior
to the scheduled departure date.
For stays of more than 7 nights, 24 hours notice in writing/Email,
of your intention to extend your stay is required prior
to the scheduled departure date.
Failure to give notice in writing/ Email of your intention
to extend your stay may result in your apartment being re-let.
Please note that all extensions of current reservations
are subject to availability and rate change.
Where notice of intention to extend your stay has been given,
CityNites reserves the right to take all additional payments
and charges from any credit/debit card used to make the
original booking. Where payment has been made by cheque
or bank transfer, an invoice for the requested extended
period will be sent to the billing address provided at the
time of booking and payment must be made by return.
Early Departures:
In the event that a guest needs to check out prior to the
agreed departure date, City Nites will use its best endeavours
to obtain a refund of accommodation charges for the remainder
of the stay. However, any refund will be subject to the
apartment being re-let and may be subject to a cancellation
charge.
Lost Property:
Any items left in the apartment will be kept for 3 months
after the departure date.
Website:
Every effort has been made by City Nites to ensure that
the information and images on its website are accurate.
However, information and images are subject to change without
notice.
Please note that apartments are individual and vary in style,
size and layout so furnishing details is not uniformly standard.
Please contact the City Nites Team for further information
on individual apartments.
For the reasons set out above, and due to the limitations
in the manner and style in which City Nites can reproduce
images of apartments in publicity material or on its website,
City Nites does not warrant that any such images accurately
or completely describe any of the apartments.
Please note that City Nites’s web site may link to other
web sites which may be accessed through our site. City Nites
are not responsible for the data policies, content or security
of these linked web sites.
CCTV:
In Public areas of City Nites Locatons CCTV is in operation
and video recordins may be made. This activity is carried
out for security and serice reasons for the better management
of City Nites and security for all its Clients and Staff.
General:
The terms and conditions detailed in this document apply
to all online bookings at www.city-nites.com and all bookings
made directly with Reservations. You must warrant that you
are at least 21 years old and possess the legal authority
to enter into this agreement and to use this website in
accordance with the terms ans conditions of this agreement.
These terms and conditions shall be governed by and construed
in accordance with the laws of England.
The Courts of England shall have exclusive jurisdiction
in relation to any claim, dispute or difference concerning
these terms and conditions and any matter arising from them.
|
